Increased profitability and customer satisfaction through improved business dialogue
A series of customized training programs focused on analyzing the customer's business, forward-looking cash flow, and more efficient customer meetings.
A series of customized training programs focused on analyzing the customer's business, forward-looking cash flow, and more efficient customer meetings.
“I’ve never thought of that!”
Many companies strive to position themselves as their customers’ business partner. But to succeed, it's not enough to meet customer expectations – they must be exceeded.
One way to exceed expectations is by offering both knowledge and insights during the customer meeting. Creating a business dialogue based on simplicity and effective pedagogy ensures that the customer feels their expectations have been surpassed.
Being well-prepared and steering the conversation towards the customer's future cash flow is key to creating added value. If the conversation is also visualized using Bonanza’s method and Bisgraf, the customer might exclaim, "I’ve never thought of that!"
Within Nordea, our tools like Bisgraf, e-learning, instructor-led training, The Visual Language of Finance, and business games are used.
We help you develop your employees and your business. When more people gain in-depth knowledge of how business and profitability are related, the result will be affected in the right direction.
Want to hear more about how we can help you?
Contact us and we will tell you more.
